Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
At QuantumAsia-PH, we collect information that helps us provide better educational services and improve your learning experience. This includes details you provide directly when creating an account, enrolling in programs, or contacting our support team.
Personal Information
- Full name and contact details including email address and phone number
- Educational background and professional experience relevant to trading psychology
- Payment information processed through secure third-party providers
- Communication preferences and language settings
- Location data limited to country and state/province for regulatory compliance
Usage Information
We automatically collect certain technical information when you visit our platform. This includes your IP address, browser type, device information, and how you interact with our educational content. We use this data to understand learning patterns and improve our course delivery.
How We Use Your Information
Your information serves several important purposes in delivering quality financial education. We use personal details to customize your learning experience and ensure you receive relevant course materials that match your skill level and interests.
- Delivering personalized educational content and course recommendations
- Processing enrollment requests and managing your account access
- Sending important updates about courses, schedules, and policy changes
- Providing customer support and responding to your inquiries
- Analyzing learning outcomes to improve our curriculum and teaching methods
- Complying with Malaysian educational regulations and reporting requirements
We never sell or rent your personal information to third parties. Our use of your data is strictly limited to educational purposes and operational needs.
Data Sharing and Third Parties
We work with selected service providers to deliver our educational programs effectively. These partnerships are governed by strict confidentiality agreements that limit how your information can be used.
Service Providers
Our payment processors handle transaction data securely and are compliant with international banking standards. Cloud storage providers maintain our educational content and user progress data with enterprise-level security measures.
Legal Requirements
In certain circumstances, we may need to share information with regulatory authorities. This only occurs when required by Malaysian law or when necessary to protect the safety and security of our students and platform.
Your Privacy Rights
You have significant control over your personal information and how we use it. These rights are designed to give you transparency and choice regarding your data.
- Access: Request a copy of all personal information we hold about you
- Correction: Update or correct inaccurate information in your profile
- Deletion: Request removal of your account and associated data
- Portability: Obtain your data in a structured format for transfer
- Restriction: Limit how we process certain types of your information
- Objection: Opt out of specific data processing activities
To exercise these rights, contact our privacy team using the details provided below. We typically respond to requests within ten business days and may require identity verification for security purposes.
Data Security and Protection
Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard personal data against unauthorized access, modification, or disclosure.
Technical Safeguards
All data transmission occurs over encrypted connections using industry-standard SSL certificates. Our servers are protected by firewalls and intrusion detection systems that monitor for suspicious activity around the clock.
Organizational Measures
Access to personal information is restricted to authorized personnel who require it for their job functions. Our team undergoes regular privacy training and follows strict protocols for handling sensitive data.
While we implement comprehensive security measures, no system is completely immune to risks. We continuously update our security practices to address emerging threats.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide educational services and comply with legal obligations. Different types of data have varying retention periods based on their purpose and regulatory requirements.
- Account information remains active during your enrollment and for two years after course completion
- Financial records are kept for seven years in accordance with Malaysian tax regulations
- Communication logs are retained for three years to support customer service inquiries
- Anonymous usage analytics may be kept indefinitely for research purposes
When data reaches the end of its retention period, we securely delete it from our systems. You can request early deletion of your information, though this may affect our ability to provide certain services.
International Data Transfers
Some of our service providers operate servers outside Malaysia. When we transfer your data internationally, we ensure adequate protection through contractual safeguards and compliance with recognized data protection standards.
We primarily work with providers in jurisdictions that offer strong privacy protections. Any transfers to countries with different privacy laws are governed by specific agreements that maintain the security and confidentiality of your information.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. These small data files help us remember your preferences and improve site functionality.
Types of Cookies
- Essential cookies that enable core website functionality
- Performance cookies that help us analyze site usage and improve services
- Preference cookies that remember your settings and customizations
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website features and functionality.
Changes to This Policy
We periodically review and update this privacy policy to reflect changes in our practices, technology, and legal requirements. When significant changes occur, we'll notify you through email or prominent website notices.
Minor updates that don't substantially affect your rights may be posted without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
The effective date at the top of this document indicates when the current version was published. Previous versions are available upon request for your reference.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your personal information? Our dedicated privacy team is here to help.
Phone: +60187670438
Address: Taska Keluarga Mawaddah, 4075-K, Jalan Raja Dewa Hilir,
Bandar Kota Bharu, 15150 Kota Bharu, Kelantan, Malaysia